FAQs
What is Mshian?
Mshian offers thoughtfully designed fashion pieces that blend modern style with everyday comfort, bringing customers a curated collection that feels personal, expressive, and effortlessly wearable. Our goal is to make shopping for fashion simple, inspiring, and enjoyable while helping you express your unique style.
Do you offer free shipping?
Yes, free shipping is included on every order. No minimums or hidden conditions — we believe delivery should be simple and stress-free.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days. As soon as your parcel is on its way, you’ll receive a tracking link so you can follow it in real time.
Do you ship internationally?
For now, we only ship within Ireland. Our focus is on offering the best possible experience locally. If we expand to other regions in the future, we’ll share the news with our community first.
What is your return policy?
Changed your mind? No problem. You have 60 days from the delivery date to return your items. Simply reach out to us at support@mshian.com and our team will guide you through the process.
How long do refunds take?
Once we receive and inspect your return, refunds are usually issued within 7 business days. Depending on your bank or payment provider, it may take a few extra days to appear on your statement.
Do you accept exchanges?
Yes, we do. If you’d like to exchange an item, just contact us at support@mshian.com and we’ll help you find the right option.
What payment methods do you accept?
We accept American Express, Apple Pay, Bancontact, Google Pay, Mastercard, Maestro, Union Pay, Shop Pay and Visa. Every transaction is securely processed with SSL encryption to keep your details safe.
Is my personal and payment information safe?
Absolutely. Protecting your privacy and payment details is a top priority. Mshian never stores sensitive payment information, and our checkout is fully secure.
What do I do if my order hasn’t arrived?
Start by checking the tracking link in your shipping email. If it’s been more than 7 business days and your parcel still hasn’t arrived, contact us at support@mshian.com and we’ll investigate immediately.
Can I update or cancel my order?
If your order hasn’t shipped yet, we may be able to update or cancel it. Contact us as soon as possible after placing your order, and we’ll do our best to assist.
Still need help?
We’re always here for you. Drop us a message at support@mshian.com, and our friendly team will be happy to assist.